Privacy Policy

A TLDR of How Hilal Coffee Uses and Protects Your Information

Hilal Coffee values your privacy and is committed to safeguarding your personal information. We do not sell, rent, or share your personal detail (such as your name, phone number, email address, or any other identifying information) with third-party vendors or partners, except as required by law or with your explicit consent.

Any information collected is used solely for the purposes of communication, service delivery, support, and internal improvement. We maintain strict protocols to ensure your data always remains secure and confidential.

Last Updated: October 15th, 2025

Hilal Coffee (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.hilalcoffee.com, make purchases, or interact with us through our marketing and communication tools.

1. Information We Collect

We collect information in several ways to provide and improve our services:

1.1 Information You Provide to Us

  • Contact Information: such as your name, email address, phone number, and mailing address when you fill out forms, request a quote, or contact us.

  • Order and Payment Information: when you place an order or book a service, we collect payment details through third-party processors like Square and Zelle. We do not store your full payment card details.

  • Account or Lead Information: when you sign up for newsletters, request information, or interact with us, this data may be stored in HubSpot as part of our customer relationship management.

  • Communication Data: if you speak with our team by phone, your call data may be recorded or logged through JustCall.

1.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, and similar tracking technologies:

  • IP address and approximate location

  • Device information and browser type

  • Pages visited, time on site, and referral source

  • Interaction with ads from Google Ads and Meta Ads

2. How We Use Your Information

We use your information to:

  • Provide and manage orders, bookings, and customer service

  • Respond to inquiries and communicate with you about your order or event

  • Send marketing emails, texts, or calls (with your consent)

  • Improve website performance, advertising, and user experience

  • Comply with legal and regulatory obligations

3. How We Share Your Information

We may share your information with:

  • Service Providers: including Square (payment processing), Zelle (payment transfer), HubSpot (CRM), JustCall (communication), and Google Ads / Meta Ads (advertising analytics).

  • Legal Authorities: if required to comply with laws or respond to legal requests.

  • Marketing Platforms: for retargeting ads or promotional campaigns, only when allowed by applicable law.

We do not sell your personal information.

4. Cookies and Tracking Technologies

Our website uses cookies and tracking tools to enhance your browsing experience and improve our advertising effectiveness. This includes:

  • Analytics cookies to understand website traffic.

  • Advertising cookies to deliver personalized ads through Google Ads.

You can manage or disable cookies in your browser settings.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes.

6. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information

  • Opt out of marketing communications

  • Withdraw consent for data processing

  • Request a copy of your data

To exercise these rights, contact us at support@hilalcoffee.com.

7. Third-Party Services

Our website is built on Squarespace, which may collect certain technical information to provide hosting and security. Please review Squarespace’s privacy policy for more details.

We are not responsible for the privacy practices of third-party websites or services linked from our website.

8. Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

11. Contact Us

For any questions or concerns about this Privacy Policy or your data, please contact us at:
📧 support@hilalcoffee.com
📍 Hilal Coffee — DFW Metroplex, Texas, USA