Terms of Service

Last Updated: October 15th, 2025

Welcome to Hilal Coffee (“we,” “us,” “our,” or “HilalCoffee.com”). These Terms of Service (“Terms”) govern your use of our website, www.hilalcoffee.com (the “Site”), and any related services, events, communications, or transactions. By accessing or using our Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use our Site or services.

1. Use of the Site

You may use our Site only for lawful purposes and in accordance with these Terms. By using the Site, you represent and warrant that:

  • You are at least 18 years old or the age of majority in your jurisdiction.

  • You will not use the Site for any fraudulent, unlawful, or abusive purpose.

  • You will comply with all applicable laws, regulations, and third-party terms.

We reserve the right to refuse access to the Site or services to anyone, at any time, for any reason, without liability.

2. Products and Services

Hilal Coffee provides mobile coffee bar and catering services (“Services”).
All products and services displayed on our Site are subject to availability and may be modified or discontinued at any time.

We reserve the right to:

  • Limit or cancel quantities of services booked by any person, household, or order.

  • Refuse service to anyone violating these Terms or engaging in abusive behavior.

Descriptions, pricing, and availability are subject to change without notice.

3. Ordering and Payment

a) Ordering

When you place an order or booking through the Site or any other channel, you agree to provide current, complete, and accurate information.

b) Payments

We accept payments through:

  • Square (credit/debit cards, digital wallets)

  • Zelle (bank transfers)

All transactions are processed by third-party payment providers. We do not store full payment card information on our systems. By submitting your payment information, you authorize us and our payment processors to process and complete the transaction.

c) Deposits, Cancellations & Refunds

  • Bookings may require a non-refundable deposit to secure your event date.

  • Cancellation policies are outlined during checkout or in your invoice.

  • Refunds, when applicable, will be issued to the original form of payment.

  • We reserve the right to refuse or cancel any order for any reason, including suspected fraud.

4. User Accounts (If Applicable)

You may be required to create an account to use certain features of the Site. You are responsible for:

  • Maintaining the confidentiality of your account credentials

  • Restricting access to your device

  • All activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

5. Intellectual Property

All content on this Site, including text, images, graphics, logos, videos, and design elements, is the property of Hilal Coffee or our content suppliers and is protected by U.S. and international copyright, trademark, and other intellectual property laws.

You may not:

  • Copy, reproduce, modify, distribute, or exploit content without express written permission.

  • Use our trademarks or trade dress without authorization.

Limited personal, non-commercial use of the Site is permitted.

6. Third-Party Tools and Services

We may use third-party services to operate the Site and deliver our services, including:

  • Squarespace for website hosting

  • Square and Zelle for payments

  • HubSpot for CRM and email communication

  • JustCall for outreach and customer communication

  • Google Ads and other marketing tools for advertising and analytics

These third parties may collect and process personal data as described in our Privacy Policy. Your use of their services is subject to their respective terms and privacy policies.

We are not responsible for any third-party services, sites, or content accessed through our Site.

7. Prohibited Conduct

You agree not to:

  • Use the Site for any unlawful or fraudulent purpose

  • Interfere with or disrupt the Site, servers, or networks

  • Use automated systems or bots to access the Site

  • Upload malicious code or attempt to gain unauthorized access

  • Harass, abuse, or harm other users or our staff

We reserve the right to investigate and take legal action against any violations.

8. Disclaimers

  • The Site and all services are provided “as is” and “as available” without warranties of any kind, express or implied.

  • We do not guarantee uninterrupted, error-free, or secure access to the Site.

  • We disclaim all warranties including merchantability, fitness for a particular purpose, and non-infringement.

Some jurisdictions do not allow disclaimers of implied warranties, so some of these limitations may not apply to you.

9. Limitation of Liability

To the fullest extent permitted by law:

  • Hilal Coffee shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

  • Our total liability arising out of or related to these Terms or your use of the Site will not exceed the total amount paid by you to us in the 12 months preceding the claim.

You acknowledge that your use of the Site is at your sole risk.

10. Indemnification

You agree to indemnify and hold harmless Hilal Coffee, its owners, affiliates, employees, contractors, and partners from any claims, losses, liabilities, damages, or expenses (including attorneys’ fees) arising from:

  • Your violation of these Terms

  • Your misuse of the Site or services

  • Your violation of any law or third-party rights

11. Termination

We may terminate or suspend access to the Site and services, without notice or liability, for any reason including:

  • Violations of these Terms

  • Fraudulent activity

  • Technical or security issues

Sections intended to survive termination (e.g., intellectual property, indemnification, limitation of liability) will remain in effect.

12. Governing Law

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.

Any dispute shall be resolved exclusively in the state or federal courts located in Dallas County, Texas.

13. Dispute Resolution

Before filing any formal claim, you agree to attempt to resolve the dispute informally by contacting us. If not resolved within 30 days, both parties agree to:

  • First attempt mediation in good faith

  • If mediation fails, proceed to binding arbitration or litigation, depending on applicable law.

14. Changes to These Terms

We may update these Terms at any time. Changes are effective when posted on this page with an updated “Last Updated” date. Your continued use of the Site constitutes acceptance of the updated Terms.

15. Contact Information

For questions, concerns, or feedback regarding these Terms:

Hilal Coffee
Email: support@hilalcoffee.com
Phone: (469) 213-8212